AI, blockchain, cloud: massively embedded leaders

The deployment of software solutions? 63% of leaders say they are aware of the subject (10% at an advanced stage, 53% in progress). The use of technologies such as artificial intelligence, blockchain and next-generation cloud? 76% are already on track (29% at a level considered mature, 47% at the mid-point of implementation).

Based on the 2022 edition of ServiceNow’s annual study

, conducted by the consulting firm Econsult Solutions Inc. (ESI), which deciphers the commitment of “leaders” on the digital path, the issues seem integrated. And the strategies, launched to date by 82% of respondents, already operational for the majority.

Culture of innovation

In the field, this is reflected in particular by the massive adoption of a culture of innovation (69% of respondents have converted to it, 27% are starting out) and of data. In fact, “data management” is at work in 100% of cases: at an advanced stage according to 32% of the leaders questioned, in progress for 48% of them, and at the dawn of the process for 20% .

Another illustration of this general movement, collaborative platforms have also been integrated into 79% of organizations, while 18% are beginning their journey on this path. And the digitization of flows (especially with tasks now automated) has become a must for 74% of managers, while only 21% are at the preliminary level and 5% at the planning stage for this shift.

New managerial posture

Obviously, behind these tools hides an in-depth evolution of the organization. As Nick Bloom, a professor in the Department of Economics at Stanford University, points out, “some people still practice what I call ‘managing on the go,’ to make sure employees are kept busy, which is hopeless at a time of hybrid work, when some of the teams are far away”. Thus he advocates a change in managerial posture, as well as the use of “360-degree performance management software and processes”, the only way to steer the company at a time when the face-to-face is not more the norm.

The study also points to specific areas where technologies invite themselves into the dance: the fluidification of the customer experience (22% at the advanced stage, 58% at mid-implementation), cybersecurity (29% and 41%), employee experience (19% and 57%) and, of course, social and environmental responsibility.

As proof, managers display a high degree of knowledge of environmental, social and governance (ESG) criteria: 33% say they are very knowledgeable about the subject, compared to 54% who consider themselves informed and competent, and 13% “fairly competent “. Something to echo the conviction of Gina Mastantuono, CFO of ServiceNow, assuring that “well-governed companies build trust when they measure their impact on the planet and individuals”.

Each year, ServiceNow takes the pulse of the digital transformation of global organizations. This with 600 managers – managing directors, financial directors, human resources directors, information systems directors, risk directors, etc. – of companies with more than 350 million euros in turnover, in the sectors public and private (banking, insurance, automobile, health, mining, etc.), and in a dozen countries, from France to Australia, including the United States, Japan and Ireland.

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AI, blockchain, cloud: massively embedded leaders


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