Metaverse Customer Support: There is a new product that promises to help Metaverse companies with their customer service. It is hoped that this will help consumers navigate the buying process around the world.
Thinking of entering the metaverse with your business? Today, a company called Helpshift offers a product called Metashift. They say it’s the first and only customer support solution for the Metaverse.
Metashift enables brands to offer their customers immersive service and user support. The retailer can also get feedback from their customers. The software provides blockchain verification. Plus, there’s worldwide support for mobile, VR, and AR experiences.
According to Metashift, by 2024 the metaverse retail market could be worth $800 billion. And by 2030, it’s estimated at $2.5 billion. Gaming software and services will be the main driver. In fact, the gaming industry is at the forefront of creating the building blocks of the Metaverse. It is closely followed by the fintech, mobile retail and virtual entertainment industries.
Metaverse Customer Support: A Good Experience
With disruption comes risk. As brands move their businesses to the metaverse, they all have a stake in ensuring their customers enjoy a smooth journey. Businesses must also have a smooth ride themselves. There will be new ways to interact with customers in these new virtual experiences. Companies will also have to verify the identity of users. And protect assets such as NFTs, blockchain tokens, and identity tokens.
But more importantly, businesses need to ensure that their customers have a great experience when purchasing items from the metaverse. In an ideal outcome, the client will love the process, spread the word, and come back.
Metashift wants to intervene at this stage of metaverse commerce. They want to lubricate experiences in the world for buyers. Thanks to the new metaverse customer service offer, customers can get their questions answered and provide feedback. They can also speak with an agent without leaving the metaverse.
Metaverse customer support experience
Metashift claims that with an immersive Metaverse-specific customer support experience, companies can help reduce churn. This is the speed at which customers stop interacting with a business. Brands can increase customer satisfaction scores (CSAT) and generate revenue.
Eric Vermillion is the CEO of Helpshift. “If your brand is curious about the new possibilities of the metaverse, you need to have a plan for engaging with customers, collecting and analyzing feedback, and providing support in a way that meets the needs of the immersive environment. If you can’t adapt your user experiences to the metaverse, you risk losing millions of customers. The Metaverse is an immersive and transformative development in how people engage and engage with brands online. However, to thrive, businesses must prioritize user experience to avoid churn and build enthusiastic fans. Users should have an easy way to leave feedback and get support in the world, without having to leave the Metaverse experience.
Keywords Studios is a service company for the video game industry. They believe there is great potential in the metaverse. Peter Gerson is a senior executive. “We believe that happy players are essential to the growth of a game because they spread the word. We value our partnership with Helpshift because we know they understand the importance of a seamless user experience and keep users in the app.
Helpshift will roll out its new Metashift support solution in three phases:
-Phase 1: free feedback, bug and crash reports. Businesses can make sure everything is working properly.
-Phase two: verification of the blockchain. Here, Metashift will verify ownership of assets (such as NFTs). Metashift will help brands deal with the SSIs (Self Sovereign Identities) that will come with their presence in the Metaverse.
-Phase 3: VR Support – here customers can interact with support using VR.
According to Metashift, “As user experiences evolve to become more immersive, brand support must also evolve. Users shouldn’t have to leave VR to get help.
Brands can start using Metashift for free when it becomes available for free in early May. Here is the waiting list.
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Metaverse Customer Support – A World First For Brands Selling Globally
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