ATLANTA, Georgia /ACCESSWIRE/May 11, 2022/ The world of cryptocurrency is changing rapidly, with innovative technological advancements, smart contracts, and blockchain-powered businesses paving the way for exciting new opportunities.
Yet for investors and traders, one aspect of the market has lagged significantly behind the others: customer service. This quarter, industry pioneer H2cyptO aims to transform the way customer service is managed and delivered on its exchange, offering 24/7/365 live support to all of its users.
The Achilles Heel of “Other” Crypto Exchanges
Current research estimates that there are only around 300 million crypto users worldwide, out of almost 8 billion people, with some analysts expecting that number to hit 1 billion by the end of the day. end of 2022.
The rise of Crypto has opened the doors to a host of new business opportunities and exciting end products and services for consumers. Yet, despite the resounding success of the industry, there is one area where crypto exchanges, in particular, have fallen flat: customer service.
A single Google search on any crypto exchange yields a literal flood of horror stories from consumers, traders, and investors. From Reddit to Facebook and Twitter, people are turning to social media in a last-ditch effort to get their calls for help heard.
Some have even gone so far as to form collectives and social groups to leverage their combined voices in hopes of having their issues heard.
Missing funds, unprocessed transactions, suspended accounts, money stuck in limbo for months, inability to complete KYC despite submitting proper documentation, and more are all common occurrences and just another day at the office for many exchanges. Exchanges that are only too happy and eager to take customers’ money without any liability. Even the Wild West had sheriffs, but the crypto landscape is still largely one of self-responsibility.
A transformational approach to customer service
The number one complaint with any given cryptocurrency exchange is the lack or complete lack of customer service. Despite being standard in virtually every other industry or business, crypto exchanges have somehow managed to make customer service an afterthought rather than a priority.
The grim reality for consumers is that the majority of crypto exchanges lack even the most basic elements of strong customer service. The industry standard includes no phone number to speak with a real human, chat boxes that are nothing more than a glorified bot forcing users to submit tickets, and an email system or ticket that is tantamount to throwing complaints or questions into the abyss, never to be heard again.
In the rare cases where customers do receive a response, it is often “boilerplate” or “boilerplate”, offering nothing more than a half-baked response with links to a user guide or a glossary.
World’s leading cryptocurrency exchange with 24/7 live support
Fed up with lackluster customer support, H2cryptO launched its exchange with a dedicated mission to transform the way customer service is handled on crypto exchanges.
Setting the benchmark for customer treatment, this next-gen cryptocurrency exchange is set to make waves. With industry-leading 24/7/365 live customer support, consumers can now access the help they need, when they need it most.
Staffed by industry professionals and highly trained support representatives, its customer support line is open day and night, weekdays or weekends, offering expert advice and a helping hand with any problem or question raised.
With this move, H2cryptO is providing unprecedented access to the kind of support and advice customers deserve, making cryptocurrency more accessible and accessible to everyone.
Founded in 2021, H2cryptO is an innovator in the cryptocurrency exchange market. Backed by venture capital fund Draper Goren Holm, the exchange has already received marked success and critical acclaim in the industry.
As the first cryptocurrency exchange to offer and emphasize 24/7 live support, the platform is more accessible and user-friendly than the competition.
Led by a C-Suite team with over 70 years of combined experience and powered by state-of-the-art AI, the exchange is poised for continued success in what is otherwise a highly competitive landscape.
Notable features of The Exchange include:
An exchange for novices, traders and investors
Seamless and frictionless experience with intuitive features and navigation
Customizable modules tailored to the unique needs of each user
Easy crypto management at home or on the go
Simple one-click buy/sell function
Excellent transaction speeds, availability, trust and security
Those interested in learning more about H2cryptO or its exchange are encouraged to visit the official site for more information.
Phone number: +13078884426
THE SOURCE: H2cryptO
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H2cryptO, The Next Evolution Of Cryptocurrency Exchanges, Offering True 24/7 Human Support
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